Privacy Policy

Al Musharif Travels S.P.S L.L.C can collect and use Travel Agency Partner’s or it Guests’ & Customers’ personal details especially when they get in touch with us to enquire about our services or at the time of booking a tour package.

We collect the following personal information from you;

Contact Information such as name, gender, DoB, passport number, Email address

Billing Information such as credit card number and billing address

Unique Identifiers such as username, password and account number

Usage activity about how you interact with us such as booking history

As is true of most Web sites, we automatically gather information about your computer such as your IP

address, browser type, referring/exit pages, and operating system.

By submitting such details, you allow us to utilize your personal data for further relevant purpose.

The Travel Agency Partner’s or it Guests’ & Customers’ personal information collected via the website, Email or other sources is primarily used to confirm booking, authenticate credit card information, and process the payment. Apart from utilizing it for activities intended to improve the website’s performance, this information can also be submitted to airline or accommodation service provider, depending on their preferred service package.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. Kindly remove any other statements that contradicts with the above statements.·

Information Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. The data provided for processing payment through payment gateway is encoded and transmitted using SSL (Secure Socket Layer) protocol, a system widely used to encrypt data automatically before transmitting it to us.

No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Al Musharif Travels S.P.S L.L.C takes Travel Agency Partner’s or it Guests’ & Customers’ privacy concerns seriously and will not share their personal information without their consent. All credit/debit cards details and personally identifiable information will NOT be sold, shared, rented or leased to any third parties.

In order to obey a court order or safeguard the Al Musharif Travels S.P.S L.L.C rights, we may have to disclose Travel Agency Partner’s or it Guests’ & Customers’ private details.

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to our employees, partners and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Delivery Policy 

Services of the booking is confirmed as soon as payment is received and we get the confirmation from respective Supplier for the booking made.

b2b.musharif.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of United Arab Emirates.

Multiple transactions may result in multiple postings to the card holder’s monthly statement.

Payment Terms and Cancellation & Refund Policy

The Travel Agency Partner or Its Customer & Its Guest will pay the price shown on Booking Confirmation, which supersedes any rate shown elsewhere.

The payment can be processed through cash deposit to the Bank Account or Via Wire Transfer to Bank Account or Via Integrated payment gateway to the Al Musharif Travels S.P.S L.L.C Portal.

If Travel Agency Partner or Its Customer & Its Guest are using the payment gateway to pay online using Debit/Credit Card or Net banking, then you are doing so with the consultation/approval of the card owner/account holder (if in case you are not the card holder/account holder yourself).

If transaction is found suspicious by our risk management team and to protect your payment from potential fraud, we are forced to identify the credit card holder before we proceed with the payment. You may be asked to submit identification proof along with front copy of your credit card by email to complete your transaction. If you failed to produce the said documents on time, then your transaction/Reservation will be canceled with immediate effect.

If the payment is not processed because of any reasons, then you are supposed to deposit cash in our Bank Account within next 24 hours, otherwise the respective booking will be canceled. In such scenarios the booking/Reservation will be subject to availability.

Transaction processing charge will be borne by the user for using the payment Gateway. And, If the transaction has been cancelled by the user, processing charges will still apply to the Travel Agency Partner/card holder.

Travel Agency Partner’s or Its Customers’ & Its Guests’ ability to amend or cancel a tour booking made through Al Musharif Travels S.P.S L.L.C is restricted by the respective booking’s terms and conditions or third-party suppliers’ cancellation policies. Accordingly, depending on the booking type, there are instances in which you may not be able to make an amendment / cancellation of your tour booking or will have to abide by certain conditions for the same.

In order to cancel the Booking, The Travel Agency Partner is requested to cancel the booking made through Al Musharif Travels S.P.S L.L.C Portal and to send notification in writing as well. Once we receive your cancellation request we will acknowledge the same via Email stating the cancellation fee you may be required to pay.

Each hotel/service provider has its own refund and cancellation policy, as a result of which Arabian Oryx is adhere to the same. Also, refunds will be done only through the Original Mode of Payment.

The Booking requests which are applicable for refund as per the cancellation policy specified in each booking will be entitled for refund (if applicable) and will be refunded within 15 working days from the date of cancellation request after the deduction of payment gateway processing charges or wire transfer charges, wherever applicable.

If Travel Agency Partner or Its Customer & Its Guest do not avail of a paid Booking Service partly or fully, Al Musharif Travels S.P.S L.L.C will not make any refund in all the circumstances.

Refunds will be done only through the Original Mode of Payment.

Contact Us 
Email : info@musharif.com
Address : City center sector Building 7080 Office number 5 Al Safia, Al Musharif Ajman United Arab Emirates

Mobile : +971 50 3279089
Landline Number : +971 6 5206533

Changes to this Privacy Policy

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.